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Hello👋, I'm Subham Mundra
Support Specialist based in India, helping Online SaaS businesses elevate their customer’s experience by providing exceptional user support.
Upwork® Stats
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Top-Rated Freelancer
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5 Star Average Rating
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100% Job Success Score
Engagements
July 2024 – Present
Support Specialist
YunaPRO.com | OTF Consulting Inc.
About
YunaPRO is a cloud-based software tool designed to help online businesses and coaches generate leads and grow their audiences on Facebook through automated marketing strategies.
Responsibility
As a Support Specialist at YunaPRO, I assist users with product-related queries, troubleshoot technical issues, and provide solutions for errors. My role ensures seamless user experience and maximizes the effectiveness of our lead generation software.
Tools
I utilize Freshdesk for managing CRM and ticketing tasks, ensuring efficient resolution of user issues. For inter-team communication, I rely on Slack to maintain seamless collaboration and coordination.
February 2024 – April 2024
Chat Representative
ReverseContact.com | Visum
About
Reverse Contact is a Reverse email lookup SaaS designed to help companies extract LinkedIn data from email addresses for lead generation purposes.
Responsibility
As a Chat Representative, I ensured that customers fully leverage their subscription benefits by serving as a bridge between customers and our internal Sales & Technical teams, facilitating smooth communication and problem resolution.
Tools
Crisp provided a robust CRM platform, empowering me to manage customer relationships and address inquiries promptly and efficiently. Communication flowed seamlessly through Upwork, enabling real-time collaboration with team members and stakeholders.
February 2023 – January 2024
Support Engineer
Buzznerd.com | Buzznerd Trucks
About
Buzznerd is a Seattle-based studio that provides WordPress-powered storefront SaaS integrated with WooCommerce for truck dealerships.
Responsibility
As a Support Engineer, I resolved customer queries, managed software updates, and ensured smooth website functionality. Additionally, I contributed to content creation efforts, boosting brand visibility and client engagement.
Tools
Zendesk facilitated seamless Customer Relationship Management (CRM). Communication was streamlined through Skype, and Project management was organized and efficient with Asana.
February 2022 – December 2022
Happiness Contractor
WordPress.com | Automattic Inc.
About
WordPress.com is a SaaS platform that offers fully hosted solutions for creating and managing websites without requiring users to install or maintain software locally.
Responsibility
As a Happiness Contractor, I provided Frontline Support and assisted users with their website-related needs by swiftly addressing inquiries, resolving technical challenges, and tailored solutions to their unique situations.
Tools
Zendesk facilitated efficient Customer Relationship Management (CRM). Slack streamlined communication, and scheduling tasks were efficiently managed using Happy Tools.
Endorsements
December 2022
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Andrea Badgley
Contractor Program Manager | WordPress.com
![rating](https://subham.work/wp-content/uploads/2024/04/rating.png)
Subham is engaged and communicates well, is responsive in a remote environment, and is receptive to feedback. We enjoyed working with him on this assignment.
November 2023
![rating](https://subham.work/wp-content/uploads/2024/04/rating.png)
Jerry Van Galdar
Chief Executive Officer | Buzznerd.com
![rating](https://subham.work/wp-content/uploads/2024/04/rating.png)
Stellar performance. Always on-time, willing to learn, take on new roles/tasks, great English and very friendly.
Credentials
February 2023
Upwork® Skill Certification
Customer Service
Upwork Certified talent demonstrates proficiency in Customer Service, which looks for high-quality work that showcases strong skills, a wide breadth of work, and exceptional composition.
Capabilities
- WordPress 92%
- Zendesk 85%
- Crisp 78%
- Slack 66%
- Asana 72%
- Notion 81%
- Freshdesk 60%
- Jira 35%
- Go High Level 45%
- Loom 70%
- Google Workspace Tools 85%