Hello👋, I'm Subham Mundra

YunaPRO is a cloud-based software tool designed to help online businesses and coaches generate leads and grow their audiences on Facebook through automated marketing strategies.

As a Support Specialist at YunaPRO, I assist users with product-related queries, troubleshoot technical issues, and provide solutions for errors. My role ensures seamless user experience and maximizes the effectiveness of our lead generation software.

I utilize Freshdesk for managing CRM and ticketing tasks, ensuring efficient resolution of user issues. For inter-team communication, I rely on Slack to maintain seamless collaboration and coordination.

Reverse Contact is a Reverse email lookup SaaS designed to help companies extract LinkedIn data from email addresses for lead generation purposes.

As a Chat Representative, I ensured that customers fully leverage their subscription benefits by serving as a bridge between customers and our internal Sales & Technical teams, facilitating smooth communication and problem resolution.

Crisp provided a robust CRM platform, empowering me to manage customer relationships and address inquiries promptly and efficiently. Communication flowed seamlessly through Upwork, enabling real-time collaboration with team members and stakeholders.

Buzznerd is a Seattle-based studio that provides WordPress-powered storefront SaaS integrated with WooCommerce for truck dealerships.

As a Support Engineer, I resolved customer queries, managed software updates, and ensured smooth website functionality. Additionally, I contributed to content creation efforts, boosting brand visibility and client engagement.

Zendesk facilitated seamless Customer Relationship Management (CRM). Communication was streamlined through Skype, and Project management was organized and efficient with Asana.

WordPress.com is a SaaS platform that offers fully hosted solutions for creating and managing websites without requiring users to install or maintain software locally.

As a Happiness Contractor, I provided Frontline Support and assisted users with their website-related needs by swiftly addressing inquiries, resolving technical challenges, and tailored solutions to their unique situations.

Zendesk facilitated efficient Customer Relationship Management (CRM). Slack streamlined communication, and scheduling tasks were efficiently managed using Happy Tools.

Subham is engaged and communicates well, is responsive in a remote environment, and is receptive to feedback. We enjoyed working with him on this assignment.

Stellar performance. Always on-time, willing to learn, take on new roles/tasks, great English and very friendly.

Upwork Certified talent demonstrates proficiency in Customer Service, which looks for high-quality work that showcases strong skills, a wide breadth of work, and exceptional composition.